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The Experience Layer Summit

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The

Experience Layer Summit

An invitation-only gathering of payer executives exploring where CX and AI converge, from the front door to the back office.

An invitation-only gathering of payer leaders exploring where CX and AI converge, from the front door to the back office.

NOV 3–4 · BOULDER
NOV 4 · BOULDER
Why This Summit

The path from AI ambition to enterprise execution.

Every health plan is exploring AI. How many have moved beyond pilots to enterprise deployment?

The challenge isn't finding another use case. It's charting a practical path from experimentation to governed execution.

The Experience Layer Summit brings together a select group of payer executives to share practical strategies, real-world lessons, and candid perspectives on modernizing the Experience Layer.
The Experience Layer Summit brings together a select group of payer leaders to share practical strategies, real-world lessons, and candid perspectives on modernizing the Experience Layer.

From member engagement and broker experiences to back-office operations, we'll examine how leading organizations are putting AI to work across the enterprise.

DAY 1DAY 2

Executive Experience

Arrive in Boulder for an invitation-only afternoon of executive roundtables led by Mongoose advisers, followed by a hosted dinner where the conversations continue.

Team Experience

Expand the conversation with your broader leadership team with a full day of keynote presentations, panel discussions, interactive workshops, and networking.

Ideas are easy. Operationalizing them is hard. This is where the summit begins.
The Experience Layer Summit
Helping payer organizations modernize CX and operationalize AI.

Keynotes introduce new ideas. Real-world lessons show what's possible. Workshops and panel discussions explore what it takes to make it work.

Together, they create a day built around one objective:

Helping payer organizations move from ambition to execution.

The Format
  • Executive keynotes
  • Real-world lessons
  • Interactive workshops
  • Panel discussions
Ideas are easy. Operationalizing them is hard. This is where the summit begins.
Designed for Leaders

Two days. One shared purpose.

An executive-focused first day followed by a collaborative second day that brings together strategy, practical insight, and real-world perspectives from across the payer community.

DAY ONE

Executive Experience

An invitation-only afternoon of executive roundtables exploring the strategic decisions shaping the future of payers.

12PMWelcome & Lunch
1PMExecutive Roundtables & Themes
Accelerate Experience DevelopmentThe Enterprise Experience Layer — an IT-endorsed standard that lets business units rapidly build bespoke experiences
Beyond the AI PilotGoverned Agents that safely do real work across front-door portals and back-office operations
Compete Through Better ExperiencesGrowth-driven experiences that accelerate large-group quote-to-proposal and elevate employer engagement
The ROI of Better ExperiencesHow CX drives value: deflecting contact-center costs, closing care gaps, and lifting retention
5PMDay 1 Close
6PMExecutive Dinner
DAY TWO

Team Experience

A full day of keynotes, panels, workshops, and customer stories exploring how leading payers are modernizing the enterprise.

8AMBreakfast & Registration
9AMKeynote: Tim Skeen
10AMInteractive Workshops
12PMNetworking Lunch
1PMKeynote: Scott Johnston
1:25PMPanels & Topics
Enterprise Experience LayerOne IT-endorsed standard, every team builds
Governed AgentsPragmatic, safe agents doing real work
Growth-Driven ExperiencesQuote-to-proposal through enrollment, accelerated
Case Study: Essence HealthcareLessons from real-world transformation
CX Drives ValueTurning experience into measurable ROI
5PMEvening Reception
7PMBoulder Private After-Party
The Program

One day. Built to move ideas forward.

A full day of executive perspectives, practical workshops, customer insights, and candid discussion exploring how leading payer organizations are modernizing customer experience and operationalizing AI.

AGENDA

The Summit

From keynote conversations to hands-on workshops, every session builds toward a practical path forward.

8AMRegistration & Breakfast
9AMKeynote: Tim Skeen
10AMInteractive Workshops
12PMNetworking Lunch
1PMKeynote: Scott Johnston
1:25PMPanels & Topics
Enterprise Experience LayerOne IT-endorsed standard, every team builds
Governed AgentsPragmatic, safe agents doing real work
Growth-Driven ExperiencesQuote-to-proposal through enrollment, accelerated
Case Study: Essence HealthcareLessons from real-world transformation
CX Drives ValueTurning experience into measurable ROI
5PMEvening Reception
7PMBoulder Private After-Party
Featured Speakers

Learn from leaders doing the work.

Beyond the hype, our speakers are leading the real work of AI adoption — turning strategy into execution across some of the industry's most forward-thinking organizations.

Tim SkeenTim SkeenEVP, Enterprise CIOSentara Healthcare
Michael ConnollyMichael ConnollyPresident, COOGainwell Technologies
Tyler CarlsonTyler CarlsonSVP of GrowthEssence Healthcare
Tom LindquistTom LindquistChief Growth & Strategy OfficerMedica
Geoff BartshGeoff BartshSenior VP, MarketsOscar Health
Marvin RichardsonMarvin RichardsonSenior VP & CIO (fmr)HCSC
Christine HarderChristine HarderSVP, Health Plan OperationsHealth Alliance Plan
Scott JohnstonScott JohnstonChief Technology OfficerMongoose AI
Mark NathanMark NathanCEO & FounderMongoose AI
Beyond the Agenda

A place to step away.
A place to find what's next.

The Summit was designed around a simple idea: some conversations deserve more than a crowded conference hall.

Anchored at the St. Julien Hotel & Spa in the heart of Boulder, the experience extends well beyond daytime sessions.

Executive roundtables, a private dinner and evening reception, and informal gatherings create opportunities for candid discussion, new perspectives, and meaningful connections.

Shared meals, a closing reception, the Boulder after-party, and countless conversations between sessions create opportunities for new perspectives, practical insight, and meaningful connections.

Because sometimes the most valuable conversations aren't on the agenda.

    The Summit Experience
  • Executive Roundtables
  • Curated Dinner
  • Guest Keynotes & Panels
  • Interactive Workshops
  • Fireside Lounge Reception
  • Boulder Private After-Party
    The Summit Experience
  • Curated Networking
  • Fireside Lounge Reception
  • Boulder After-Party
  • Hosted Meals & Coffee Breaks
  • Informal Meetups
  • Meaningful Connections
Experience the Summit

Join us in Boulder.

The right conversations have a way of changing what comes next. We look forward to welcoming you to Boulder for the inaugural Experience Layer Summit at MongooseVerse Live.

The Experience Layer Summit

Nov 3–4, 2026
Nov 4, 2026
Who Should AttendSenior health plan executives and select team members responsible for digital experience, customer experience, member engagement, sales, marketing, operations, technology, innovation, and enterprise transformation.
Hosted AttendanceAttendance is complimentary for invited guests. Mongoose provides hotel accommodations, meals, and entertainment.
LocationSt. Julien Hotel & Spa · 900 Walnut Street, Boulder, Colorado 80302
Nearest AirportDenver International (~45 minutes)
Request an invitation
Mark Nathan · CEO & Founder, Mongoose AI · mark@mongooseplatform.com
MongooseVerse Live © 2026 Mongoose AI · The Experience Layer Summit · Boulder